Terms and Conditions
**Last Updated:** July 3, 2026
Welcome to **RABKAZONE** ("we," "us," "our," "the Website"), an online marketplace operated by **RABKAZONE (SMC-PRIVATE) LIMITED**, a company registered in Islamabad, Pakistan, with its registered office at PWD Housing Society, Islamabad, Pakistan.
By accessing or using our website, placing an order, or creating an account, you ("Customer," "you," "your") agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. About Us
RABKAZONE is an online shopping platform offering a wide range of products across multiple categories. We connect customers with quality products at competitive prices, with delivery across Pakistan.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or are using the platform under the supervision of a parent/guardian.
- The information you provide during registration or checkout is accurate and complete.
- You will use the website only for lawful purposes.
3. Account Registration
3.1. You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
3.2. RABKAZONE reserves the right to suspend or terminate any account found to be engaged in fraudulent activity, abuse, or violation of these Terms.
4. Products and Pricing
4.1. We make every effort to display accurate product descriptions, images, and prices. However, minor variations in color, packaging, or specifications may occur due to manufacturer updates or photography limitations.
4.2. All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
4.3. Prices, discounts, and product availability are subject to change without prior notice.
4.4. In the event of a pricing error on the website, RABKAZONE reserves the right to cancel the affected order and issue a full refund.
5. Order Placement and Confirmation
5.1. Placing an order on RABKAZONE constitutes an offer to purchase. An order is only confirmed once you receive a confirmation message/email or call from our team.
5.2. RABKAZONE reserves the right to cancel or refuse any order due to:
- Product unavailability or stock issues
- Suspected fraudulent activity
- Errors in pricing or product listing
- Delivery restrictions to certain areas
5.3. In case of cancellation, any payment already made will be refunded as per our Refund Policy.
6. Payment Methods
6.1. RABKAZONE accepts the following payment methods:
- Cash on Delivery (COD) pay upon receiving your order
- Online payment via debit/credit card or bank transfer (where available)
6.2. For COD orders, our delivery agent may contact you to confirm the order before dispatch.
6.3. RABKAZONE reserves the right to restrict COD availability for certain products, order values, or locations.
7. Shipping and Delivery
7.1. We deliver across Pakistan through our courier partners.
7.2. Estimated delivery timeframes will be shown at checkout and typically range from 2–7 business days depending on your location, though delays may occur due to courier constraints, weather, or high order volumes.
7.3. Delivery charges (if applicable) will be clearly displayed at checkout before order confirmation.
7.4. It is the customer's responsibility to provide an accurate and complete delivery address and a reachable contact number. RABKAZONE is not liable for failed deliveries resulting from incorrect information provided by the customer.
7.5. If a customer refuses delivery or is unreachable after multiple attempts, the order may be cancelled and, for COD orders, the customer may be restricted from placing future COD orders.
8. Returns, Exchanges, and Refunds
8.1. Customers may request a return or exchange within 3 days of receiving the product if the item is:
- Damaged or defective on arrival
- Significantly different from the description/listing
- Incorrect item delivered
8.2. To be eligible for a return, the product must be unused, in its original packaging, with all tags and accessories intact.
8.3. Certain products (e.g., perishable items, personal care/hygiene products, or items marked as "non-returnable") may not be eligible for return.
8.4. Refunds for prepaid orders will be processed within 14 business days after the returned item is received and inspected, via the original payment method or bank transfer.
8.5. For a full breakdown of eligibility and process, please refer to our separate Return & Refund Policy published on our website.
9. Product Warranty
Where applicable, product warranties are provided by the respective manufacturer or brand, not by RABKAZONE, unless explicitly stated on the product page.
10. Customer Conduct
You agree not to:
- Provide false or misleading information during order placement
- Use the platform for any unlawful, fraudulent, or abusive purpose
- Attempt to interfere with the website's security or normal operation
- Misuse promotional codes, discounts, or offers outside their intended terms
11. Intellectual Property
All content on this website including logos, product images, descriptions, graphics, and design is the property of RABKAZONE (SMC-PRIVATE) LIMITED or its licensors and may not be copied, reproduced, or used without prior written permission.
12. Limitation of Liability
12.1. RABKAZONE strives to ensure product quality and timely delivery but does not guarantee uninterrupted or error-free service.
12.2. To the maximum extent permitted by law, RABKAZONE shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, including delays caused by third-party courier services.
12.3. Our total liability for any claim shall not exceed the amount paid by the customer for the specific order in question.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Promotions and Discounts
Any promotional offers, discount codes, or vouchers are subject to specific terms communicated at the time of the offer and may be modified, withdrawn, or discontinued at RABKAZONE's discretion without prior notice.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.
16. Changes to These Terms
RABKAZONE reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms. The "Last Updated" date above reflects the most recent revision.
17. Contact Us
For questions regarding these Terms and Conditions, please contact us:
**RABKAZONE (SMC-PRIVATE) LIMITED**
PWD Housing Society, Islamabad, Pakistan
Email: info@rabkazone.pk