SHIPPING POLICY
RABKAZONE.PK
This Shipping Policy applies to all orders placed on rabkazone.pk (the "Platform"), operated by RABKAZONE (SMC-PRIVATE) LIMITED ("RABKAZONE", "we", "us", or "our"), Pakistan. By placing an order on the Platform, you agree to the shipping terms set out below.
1. Shipping Coverage
1.1 We currently ship orders only within Pakistan, to all major cities and most towns served by our courier partners.
1.2 In rare cases, certain remote areas may not be serviceable by our courier partners. If your area cannot be served, we will notify you and offer a full refund or cancellation.
2. Order Processing Time
2.1 Orders are typically processed and dispatched within 1–3 business days of confirmation, excluding public holidays.
2.2 Orders placed on weekends or public holidays will begin processing on the next business day.
2.3 Custom, made-to-order, or high-demand items may require additional processing time, which will be communicated to you at the time of order or on the product page.
3. Delivery Timeframes
3.1 Estimated delivery times, once dispatched, are as follows:
• Major cities (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad): 2–4 business days;
• Other cities and towns: 3–7 business days.
3.2 Delivery times are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather, public holidays, security situations, or other circumstances beyond our control.
4. Shipping Charges
4.1 Shipping charges, if any, will be clearly displayed at checkout before you confirm your order.
4.2 We may offer free shipping on select products, promotions, or orders above a minimum value, as communicated on the Platform from time to time.
5. Order Tracking
5.1 Once your order is dispatched, you will receive a confirmation via email, SMS, or WhatsApp with your tracking details, where available.
5.2 You may also contact our support team at support@rabkazone.pk for an update on your order status.
6. Cash on Delivery (COD)
6.1 Where available, Cash on Delivery allows you to pay for your order in cash at the time of delivery.
6.2 Please ensure someone is available at the delivery address to receive and pay for the order. Repeated failed delivery attempts may result in order cancellation.
7. Failed or Delayed Deliveries
7.1 If a delivery attempt fails due to an incorrect address, unreachable phone number, or unavailability of the recipient, our courier partner will typically attempt redelivery or contact you to reschedule.
7.2 If delivery cannot be completed after reasonable attempts, the order may be returned to us and, where applicable, a refund will be processed after deducting any shipping costs incurred, in line with our Return & Refund Policy.
7.3 Please ensure your shipping address and phone number are accurate and complete at checkout, as we are not responsible for delays or failed deliveries caused by incorrect information provided by you.
8. Damaged or Lost Shipments
8.1 If your order arrives damaged, or does not arrive at all within a reasonable time after the estimated delivery window, please contact us at support@rabkazone.pk within 48 hours of the expected delivery date.
8.2 We will investigate with our courier partner and, where appropriate, arrange a replacement or refund in line with our Return & Refund Policy.
9. Order Changes
9.1 If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if the order has not yet been dispatched.
9.2 Once an order has been dispatched, we may not be able to change the delivery address.
10. Governing Law
This Shipping Policy is governed by the laws of Pakistan. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.
11. Contact Us
For any questions regarding shipping or delivery, please reach out to us at:
RABKAZONE (SMC-PRIVATE) LIMITED
Email: info@rabkazone.pk
Website: https://rabkazone.pk
Version dated July 2026