PRIVACY POLICY
RABKAZONE.PK
RABKAZONE (SMC-PRIVATE) LIMITED ("RABKAZONE", "we", "us", or "our"), a company incorporated in Pakistan, operates the website rabkazone.pk (the "Platform"). This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data of individuals who visit our Platform, create an account, or purchase products or services from us ("you" or "users").
This Privacy Policy applies only to users located in Pakistan and to processing of personal data carried out in connection with our operations in Pakistan. By using the Platform, creating an account, placing an order, or clicking "I Agree" to this Privacy Policy, you acknowledge that you have read, understood, and consented to the collection, use, disclosure, storage, and processing of your personal data as described in this Privacy Policy.
1. Introduction
1.1 Protecting your privacy is important to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights available to you.
1.2 This Privacy Policy applies to all users of the Platform, whether registered or unregistered, and covers both our website and any related mobile experience.
1.3 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on the Platform along with its effective date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.
2. Personal Data We Collect
Depending on how you interact with the Platform, we may collect the following categories of personal data:
• Identity and Account Data: your name, email address, phone number, username and password, and gender (where provided).
• Order and Transaction Data: billing and delivery address, order history, products purchased, and payment method used (we do not store full card numbers; payments are processed by our licensed payment partners).
• Communication Data: messages, queries, complaints, and feedback you send us via email, chat, or our contact channels.
• Usage Data: information about how you browse and use the Platform, such as pages viewed, time spent, and links clicked.
• Technical Data: IP address, device type, browser type, operating system, and approximate location (city/region level).
• Marketing Preferences: your choices regarding receiving promotional emails, SMS, or WhatsApp messages from us.
You may choose not to provide certain personal data; however, this may limit your ability to create an account, place orders, or use certain features of the Platform.
3. How We Collect Personal Data
We collect personal data when you:
• Browse the Platform;
• Create an account or log in;
• Place an order or make a payment;
• Contact our customer support or send us feedback;
• Subscribe to our newsletter or marketing communications;
• Interact with us through cookies and similar technologies as described in Section 5.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
• To process and fulfil your orders, including arranging delivery through our courier/logistics partners;
• To create and manage your account on the Platform;
• To process payments and prevent fraudulent transactions;
• To respond to your queries, complaints, and support requests;
• To send you order updates, receipts, and service-related notifications;
• To send you marketing communications, where you have opted in, and which you may unsubscribe from at any time;
• To improve the Platform, our products, and our services through analytics;
• To detect, investigate, and prevent fraud, unauthorised activity, or violations of our Terms of Service;
• To comply with our legal and regulatory obligations under the laws of Pakistan.
5. Cookies and Similar Technologies
5.1 We use cookies and similar tracking technologies to recognise you, remember your preferences, keep you logged in, and understand how you use the Platform.
5.2 Some cookies are essential for core functionality, such as maintaining your shopping cart. Others are used for analytics and, where applicable, marketing purposes.
5.3 You can control or disable cookies through your browser settings; however, disabling essential cookies may affect the functionality of the Platform.
6. Disclosure of Your Personal Data
We may share your personal data with the following categories of recipients, solely for the purposes described in this Privacy Policy:
• Payment processors and banks, to complete transactions securely;
• Courier and logistics partners, to deliver your orders;
• IT, hosting, and cloud service providers who support our Platform's operation;
• Professional advisors such as auditors or legal counsel, where necessary;
• Government authorities, courts, or regulators, where required by law or to protect our legal rights;
• Any other party, with your prior consent.
We do not sell your personal data to third parties for their own marketing purposes.
7. Data Storage and Retention
7.1 Your personal data is stored on servers that may be located in Pakistan or with reputable cloud service providers. We take reasonable steps to ensure any such provider maintains appropriate security standards.
7.2 We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required to comply with our legal, tax, and accounting obligations under Pakistani law.
8. Security of Your Personal Data
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration, or loss, including the use of encryption (such as TLS) for sensitive data in transit. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may:
• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of your account and associated personal data, subject to our legal retention obligations;
• Withdraw your consent to marketing communications at any time by using the unsubscribe link or contacting us directly;
• Object to certain uses of your personal data.
To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before actioning your request.
10. Children's Privacy
The Platform is not directed at, and we do not knowingly collect personal data from, individuals under the age of 18. If you are a minor, you may only use the Platform under the supervision of a parent or legal guardian, who shall be responsible for any use of the Platform and any personal data submitted.
11. Third-Party Links
The Platform may contain links to third-party websites, including payment gateways and social media platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing them with any personal data.
12. Governing Law
This Privacy Policy is governed by the laws of Pakistan, including applicable provisions of the Prevention of Electronic Crimes Act, 2016, the Consumer Protection laws applicable in Pakistan, and any rules issued thereunder. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
RABKAZONE (SMC-PRIVATE) LIMITED
Email: info@rabkazone.pk
Website: https://rabkazone.pk
Version dated July 2026